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I ordered some plywood panels (craft bundles) from this store, recommended by a fellow artist. I can confirm that they're good quality and good priced; way cheaper than similar products in specialised Art & Craft stores.
Plyco is not a craft store. They sell timber, veneer and plywood for professional purposes (building, flooring, cabinetry, table and kitchen tops among other uses). What matters to me is that they have craft bundles from different timber and thickness that are perfect for painters.
The good thing about their website is that it shows whether the different kinds of timber are in stock or not, when they will be, and the scheduled dispatches. You'll get your order sooner if you buy your product one or two days before dispatch day; otherwise, you'll have to wait a bit longer. Shipping fees and panels are excellent value for money.
Not a place you want to order from if you're in a hurry or have an upcoming project that you must do within a time-frame. For the rest, very good quality, prices and shipping prices. Timber arrived properly packaged, too. They also have several shipping options, which is great.
On the flip side of things, Plyco's customer service is not great. They have a bot on the website. I
sent a message through the bot that was never replied to. I rang them on a Saturday. The guy
on the phone apologized for overseeing the dispatch of my order. I
mentioned that I'd be happy to upgrade. I was told to call or
email customer service on a week day. I did email them. No a reply
whatsoever, just an impersonal request for payment for the upgrade. As the dispatch window had
passed, it took10 extra days to have my order dispatched. I found
funny that, I forgot some items on the cart in one of my browser, but I purchased them through another browser; then, a more personal sales email reached my inbox. Also,
they'll auto-subscribe you to their marketing newsletters, something that I really find annoying.
Overall, happy with the pricing and quality of the products, info on website and dispatch procedure, but not really impressed with CS.
