Dolce Gusto Australia is the official website for this branch of the Nestle pod coffee family.
The website is very easy to navigate and to shop from. Their basket info is very clear regarding pricing of the products, shipping fees and discount you get from promotional codes or coupons, so no surprise afterwards.
Why buying from Dolce Gusto directly? Well, they deliver to your door, that is always an incentive.
Shopping from their website works as usual: you add products to your basket, check out, introduce your payment details, and press send. You will get an email about the order being received and other about the order being shipped.
My parcel took no time to get to my place, a couple of working days, and it was well packed.
Herewith a wrap-up of my shopping experience with Dolce Gusto:
THE GOOD THINGS
+ Free shipping for orders over 75$. Otherwise, a 9$ flat fee applies.
+ The pricing for the pods boxes is the same as those in major supermarkets, but they have all the varieties available in the country, which rarely happens in the supermarkets as they tend to stock those varieties that sell best in their area.
+ You can find all the DG machines in the market, from the simplest to the latest release, something that you cannot find in department stores.
+ They offer great discounts and freebies from time to time.
+ They give a 10$ voucher if you register your machine in their website.
+ Fast dispatch.
+ Great tracking system. Australia Post directly sends you a tracking link to your posted order as soon as appears in their system, and they send emails when the item is at destination and out for delivery.
+ Parcels are very packed really well.
+ Customer service is very friendly and diligent, and they will reply to any query you have or solve any problem with the best attitude possible and fast.
THE SO-SO THINGS
> Some of the accessories sold in their website are pricey.
> The description of some of the accessories is missing. There are photos, but they don't reflect what you get, they are illustrative. This is misleading and a bit lazy, jeez, it doesn't cost a thing to describe a product properly.
> They variety of coffee and tea flavours is limited if compared to those you find in the European sites.
> The pricing of the coffee machines is higher than in stores and other other retailers. You can find a difference of 40+ bucks difference in the oldest models.
> No PayPal payment available.
> The use too large boxes to send your order. I mean, if you order a whole large box, great, but why sending a large box that is mostly full of... air?
MIND
You can't order anything unless you spend at least 35 bucks.
SOME WISHES
I'd love to have a nicer selection of espresso cups, not the plain cups they sell now. They could easily expand the accessories section with beautiful coffety things.
