Wellington St
Perth Western Australia 6000
13 62 13
http://www.transperth.wa.gov.au
The Transperth Information Centre within the Central Perth Train Station on Wellington St has improved enormously after its recent refurbishment. The chaos, crowding and lack of order of the obsolete office have been transformed into a clean tidy Customers Office with several tellers and a lined cue. The office now attends to both TransPerth and TransWA customers, offering general information on buses and trains, printed timetables, sale of SmartRiders cards, and sales and refunds of long-distance train and TransWA's tickets. There are a few general schedule brochures you can grab on your own, while others are only handed down to you by the staff. A convenient flat screen also informs of the departures of the local trains, just in case you are on transit.
In the past, the attention to the customer has been abrupt and lacking in courtesy at times. However, the refurbishment has also brought younger people who seem to be more enthusiastic and friendly towards customers. Still, the service is, in many cases, matter of fact. You ask something, they reply, and move on without a hint of human connection. It is great that the staff do their job properly, but it should be a policy of any customer service to select people who, beyond efficiency, have some social skills. Those who have them, make a whole difference.
TIP
There is a specific line for the TransWA teller, but any of the tellers in the office do sale and refund tickets. So follow the line that better suits your needs.
