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I buy often from Myer online, especially during big sales as the prices are really good. I regularly check my wish-list to check the pricing of items I fancy or need to know when a product is heavily discounted or not. Overall, I have a great experience with the online retailer. They tend to dispatch quickly, and they incentivise reviews by entering you into a draw for a cash prize. I like the website organisation and quality of information and photos. I use the wish list all the time, but ain't a fan of not being able to create more for different categories or products.
In the past, I've bought items from them before Christmas within the Christmas cutout date and they've always fulfilled them quickly and arrived in time. I did the same this year. I bought two items on the same order on 11 December (it seems that something happened on the day because of the pile of negative reviews related to that date). I received one item within 4 days. The other one, from one of the labels they partner with and have shops within Myer's shops, was intended for a friend's birthday present before Christmas but, after ten natural days the product has not even reached AuPost. So they cannot blame them for the delay. Worst thing is that Myer does not take responsibility because it is only 7 business days. "Only"... just for a inner-state dispatch.
I called CS. The first CS lady I talked to was not really helpful, not able to listen or do anything; she says "I really get it but we cannot refund you because the parcel is on its way". No, it is not on its way, it has not started its way yet after 16 natural days. She hung up on me as soon as I said I wanted to lodge a complaint. I called again. this time to complaints, and the second guy was lovely and genuinely checked things. As the parcel comes from a supplier, and it is within the business day time bracket, they cannot refund it yet, but it it was before the Christmas period cutout period set by Myer. So the guy said that he messaged the supplier requesting cancellation, but it's up to the supplier, who can take up to 3 business days to reply, meaning after Christmas.
I buy online because I work FT and it is a hassle for me to go anywhere on public transport. If they had provided some sort of refund or credit or actually informed me that there was a delay in posting the parcel at the due time, I would have bought a gift for my friend already.
I won't buy from Myer suppliers before Christmas ever again, because Myer washes their hands if any problem occurs, but they are the ones I'm buying from, not the supplier. There are delays because it's pre-Christmas. Well, lovelies, organise yourself better and put the Christmas cutout date earlier, you know. Have better logistics and better CSOs who don't hang up on customers who are talking respectfully to them just because they mention the word complaint.
PS/ It's 27 Dec and my parcel has not been sent yet and no reply from the supplier.
In the past, I've bought items from them before Christmas within the Christmas cutout date and they've always fulfilled them quickly and arrived in time. I did the same this year. I bought two items on the same order on 11 December (it seems that something happened on the day because of the pile of negative reviews related to that date). I received one item within 4 days. The other one, from one of the labels they partner with and have shops within Myer's shops, was intended for a friend's birthday present before Christmas but, after ten natural days the product has not even reached AuPost. So they cannot blame them for the delay. Worst thing is that Myer does not take responsibility because it is only 7 business days. "Only"... just for a inner-state dispatch.
I called CS. The first CS lady I talked to was not really helpful, not able to listen or do anything; she says "I really get it but we cannot refund you because the parcel is on its way". No, it is not on its way, it has not started its way yet after 16 natural days. She hung up on me as soon as I said I wanted to lodge a complaint. I called again. this time to complaints, and the second guy was lovely and genuinely checked things. As the parcel comes from a supplier, and it is within the business day time bracket, they cannot refund it yet, but it it was before the Christmas period cutout period set by Myer. So the guy said that he messaged the supplier requesting cancellation, but it's up to the supplier, who can take up to 3 business days to reply, meaning after Christmas.
I buy online because I work FT and it is a hassle for me to go anywhere on public transport. If they had provided some sort of refund or credit or actually informed me that there was a delay in posting the parcel at the due time, I would have bought a gift for my friend already.
I won't buy from Myer suppliers before Christmas ever again, because Myer washes their hands if any problem occurs, but they are the ones I'm buying from, not the supplier. There are delays because it's pre-Christmas. Well, lovelies, organise yourself better and put the Christmas cutout date earlier, you know. Have better logistics and better CSOs who don't hang up on customers who are talking respectfully to them just because they mention the word complaint.
PS/ It's 27 Dec and my parcel has not been sent yet and no reply from the supplier.
PS/ It's 2 Jan and the parcel has not been dispatched or I have not received notification of any sort. I raised an incident with Paypal, but Myer has not replied whatsoever, so I'll be complaining.
PS/ It's 11 Jan, a month since purchase. I put a claim against Myer on with Paypal, to which they have not responded, reacted or cared about. Paypal CS has been supportive and, if they return the money, I'll shut up. But, if they don't, I will go to Consumers Affairs and lodge a proper complaint.
