Skype for PC is one of my favourite desktop apps and I am mostly happy with it. The quality of the sound is usually very good. Nowadays, I rarely get return and delay sounds and the line rarely drops, something that happened quite often in the past. In the last year, using this app at least once a month, I have had a bad experience, just once. My main problem with the app is for voice+audio chats, as it is a pain in the butt: with frozen images or very slow movement images or very bad quality image. I don't know if it is related to my Internet carrier or not, but it is most annoying. The result is that I don't make video calls any more unless when these lasts for a minute or two.
Skype's interface for PC is a bit outdated, not clear enough and not customer friendly enough. The home screen should clearly show the options and ask you which one you want to use: voice call, video call, written chat alone, send photo and/or doco, plus the contact list on the side bar.
My account is totally private, only close friends and family are there, I cannot be found by name or email. Yet, sometimes I get requests of people I don't know, spammers, I guess, so I would like that scam to be out of my house and the portholes that take them there, totally locked.
I like that Skype asks me about the quality of the sound and call/video call when I finish. At least they care! I think that serves to improve the service and is specially important when I have a bad experience.
