Showing posts with label Coles Online vs Woolies Online. Show all posts
Showing posts with label Coles Online vs Woolies Online. Show all posts

12/22/2015

Woolsworths Online VS Coles Online



If you live in Australia and want to do your grocery shopping online you have two giant retailers doing a great job at bringing everything you need to your doorstep. But, which one to choose? Well, I want to spill the beans. Actually, you decide. Here is my experience with the two giants, after dating the two. 


WHAT WHAT WHAT?
WOOLIES
COLES
Registration needed
Yes
Yes
Click and collect
Yes
Yes
Delivery to your door  =
Yes
Yes
Free delivery option
Yes
Yes
Minimum expenditure for free Delivery
300$ any time
Free every day when you select an 8 hr time slot and spend $150+.
Price for delivery
OK 11$
Depends on money spent
Good, 8-13$
depends on time slot chosen
Price of products
Good
OK
Easy to shop online
Very good
Very good
Variety of products online
Good
Good
Visual Design
Very good
Good
Functionality of store online
Very Good
Very good
Chat online to solve doubts
Yes
No
Update or modification of orders online before day of delivery
Only 3 hrs after order is placed
Yes
Replacements of products for sold-out products
Yes BUT
They are lazy and sometimes don't replace, and send out of stock message and part of your shopping is not delivered, but the delivery fee is still charged, so you end paying a lot for what you buy
Yes, mostly works great, but sometimes they are lazy and replace a product with a different one, i.e. decaff coffee with normal coffee. Hello Hello, anybody in those heads?
Quality of products received
Very good
Very good
Shop by lists
Yes
Yes
Shop by recipes
Yes
Yes, but you have to go to a Coles subdomain
Catalogue specials available
Yes
Yes
Online-only specials
Yes
Yes
Variety of online-only specials
Sells alcohol online
Poor
No
Very good
Yes
Order cancellation
Yes,  6pm of previous day if ordered for AM and 11pm if for PM
Yes, until 12am of previous day for orders AM, and 12pm previous day for orders PM
Cancellation fee
Yes, if after cut of time
It depends
Yes, if after cut-off time
Fixed, 30$
Minimum order
30$
50$
Tracking system
Yes
No
Detailed SMS info System
Yes
Yes
Availability of time slots
Good
Very good
Punctuality
Good
Good
Place of delivery
Door
or block door
Door or block door
Friendliness of delivery guys
Excellent
Excellent
Helpfulness of delivery guys
OK
Very good
Mix-ups in deliveries
Yes
No
Samples given
Not yet
Sometimes
Payment by credit card
Yes
Yes
Payment by Paypal
Yes
No
Payment by Giftcard
Yes
No
Payment on delivery by EFPTOS
No
Yes
Request of feedback after delivery
No
Yes
Delivery-saver subscription
Yes
No
Purchases from businesses
Yes
Yes
Remote area delivery
Yes
Yes
What is the cheapest for online shopping?
I would say if you add up the prices of the groceries you get plus the delivery fees, the prices are very similar, perhaps a bit cheaper with Woolies if you do bulk shopping.
Which one I prefer for online shopping?
Coles for the variety of products and better organisation of the delivery, better replacement policies, delivery guys are usually more helpful and  less lazy, flexibility of payment and it is easier to get free delivery.