If you live in Australia and want to do your grocery shopping online you have two giant retailers doing a great job at bringing everything you need to your doorstep. But, which one to choose? Well, I want to spill the beans. Actually, you decide. Here is my experience with the two giants, after dating the two.
WHAT WHAT WHAT?
|
WOOLIES
|
COLES
|
| Registration needed |
Yes
|
Yes
|
| Click and collect |
Yes
|
Yes
|
| Delivery to your door = |
Yes
|
Yes
|
| Free delivery option |
Yes
|
Yes
|
| Minimum expenditure for free Delivery |
300$ any time
|
Free every day when you select an 8 hr time slot and spend $150+.
|
| Price for delivery |
OK 11$
Depends on money spent
|
Good, 8-13$
depends on time slot chosen
|
| Price of products |
Good
|
OK
|
| Easy to shop online |
Very good
|
Very good
|
| Variety of products online |
Good
|
Good
|
| Visual Design |
Very good
|
Good
|
| Functionality of store online |
Very Good
|
Very good
|
| Chat online to solve doubts |
Yes
|
No
|
| Update or modification of orders online before day of delivery |
Only 3 hrs after order is placed
|
Yes
|
| Replacements of products for sold-out products |
Yes BUT
They are lazy and sometimes don't replace, and send out of stock message and part of your shopping is not delivered, but the delivery fee is still charged, so you end paying a lot for what you buy |
Yes, mostly works great, but sometimes they are lazy and replace a product with a different one, i.e. decaff coffee with normal coffee. Hello Hello, anybody in those heads?
|
Quality of products received
|
Very good
|
Very good
|
Shop by lists
|
Yes
|
Yes
|
Shop by recipes
|
Yes
|
Yes, but you have to go to a Coles
subdomain
|
Catalogue specials available
|
Yes
|
Yes
|
Online-only specials
|
Yes
|
Yes
|
Variety of online-only specials
Sells alcohol online |
Poor
No |
Very good
Yes |
Order cancellation
|
Yes,
6pm of previous day if ordered for AM and 11pm if for PM
|
Yes, until 12am of previous day for
orders AM, and 12pm previous day for orders PM
|
Cancellation fee
|
Yes, if after cut of time
It depends
|
Yes, if after cut-off time
Fixed, 30$
|
Minimum order
|
30$
|
50$
|
Tracking system
|
Yes
|
No
|
Detailed SMS info System
|
Yes
|
Yes
|
Availability of time slots
|
Good
|
Very good
|
Punctuality
|
Good
|
Good
|
Place of delivery
|
Door
or block door
|
Door or block door
|
Friendliness of delivery guys
|
Excellent
|
Excellent
|
Helpfulness of delivery guys
|
OK
|
Very good
|
Mix-ups in deliveries
|
Yes
|
No
|
Samples given
|
Not yet
|
Sometimes
|
Payment by credit card
|
Yes
|
Yes
|
Payment by Paypal
|
Yes
|
No
|
Payment by Giftcard
|
Yes
|
No
|
Payment on delivery by EFPTOS
|
No
|
Yes
|
Request of feedback after
delivery
|
No
|
Yes
|
Delivery-saver subscription
|
Yes
|
No
|
Purchases from businesses
|
Yes
|
Yes
|
Remote area delivery
|
Yes
|
Yes
|
What is the cheapest for online
shopping?
|
I would say if you add up the prices
of the groceries you get plus the delivery fees, the prices are very similar,
perhaps a bit cheaper with Woolies if you do bulk shopping.
|
|
Which one I prefer for online
shopping?
|
Coles for the
variety of products and better organisation of the delivery, better replacement policies, delivery guys are usually more helpful and less lazy, flexibility of
payment and it is easier to get free delivery.
|
|
