Trenery is an Australian brand and online shop managed and operated by the same firm that created Country Road, of which is a sort of spin-off. Trenery, like its sister, offers simple, almost minimal, women and men fashion clothing and accessories. They do have a limited selection of items and styles for sale, smart casual mostly, something that you can wear for more than a season, but nothing really wow or daring, still that sort of chic staple you want to have in your wardrobe for seasons to come and match with the trends in vogue. The quality of what they sell is good and the pricing medium.
Trenery's website is clean and no-fuss, easy to navigate, well organised with a good viewing system. You have to register to order, and they offer free shipping to Australia and order tracking. Your purchase is sent by courier, but will be taken to your nearest Post Office if you are not at home. I love this, as it saves you the nuissance of having to reschedule the delivery with the courier.
Their Phone Customer Service is very friendly and helpful, and it is managed and operated from Australia and by Australians.
Returns are allowed within 14 days from receipt, and you can return the item by Post or via any Trenery shop in your city, if there is any.
I purchased the Juniper Satchel in Caramel and I am very satisfied with Trenery's service and the bag itself. The quality of the leather is good but not heavy, and it is very versatile as it can be worn and used as a small tote, as a cross-body or as an oversized foldable clutch. They have it in the very trendy royal blue and red. The downside is the mediocrity of the lining. The bag comes with a dust bag.
Trenery is not daring or avant-garde, but it is perfect for timeless trendy pieces that you will be wearing for more than a year. They have a simple practical website, fast free shipping within Australia, and a friendly customer service. They also deliver internationally.
ROOM FOR IMPROVEMENT
They need to improve the photographic views of the bags, showing at least one photo of the interior of the bag, and one on a person or mannequin (Nordstrom's style) to show how the bag falls on your body, and how big it is.