Fiji Airways Sydney
Level 5 280 Pitt Street
Sydney NSW 2000
Sydney NSW 2000
Phone: 1800 230150
Mon - Fri: 09:00AM to 05:00PM
Email
Photo courtesy of Desktop
I have used Fiji Airways twice in my last holiday from/to Australia and
my experience has been very positive. Fiji Airways might not be the best airline in the world, but
they are not OK for such a small country!
The outbound flight was overnight, and the plane was one of those older ones with ceiling drop TVs and small seats. Nothing to complain, as this happens often with many overnight flights from humble international airlines.
My return flight took place during the day, and the plane was a modern one, with more spacious seats, individual TVs, and a good entertainment program - as good as any good airline.
The crew were lovely, smiley and helpful, although a bit distracted at times.
The food was dreadful both ways, with most things over-sugared, over-fatty, far from healthy.
The departure from Nadi was delayed for more than half an hour due to administrative paperwork! It was during the Christmas period, I guess many staff at the airport were on holidays, so that might be the reason. However, now that I think about it, and the only thing that comes to my mind is "Fiji Time" :D. It might not put it on your face if you have time-tight connecting flights on arrival and you have to change terminals.
They wanted customers to provide feedback before leaving the last flight, and the crew passed offering feedback forms. This puts a lot of pressure on customers, who might not be happy with the flight and/or the crew. Also, filling a form is the last thing you want to do on a flight when you are on holidays!
ROOM FOR IMPROVEMENT
= They need to reinvent their menu. That is a necessity. Also, it says a lot about an airline.
= They could easily offer electronic feedback forms. Include them in the entertainment menu, in flight information section. This system would collect more feedback, and more honest, from customers than the one now offered.
= Oh, just feeling a bit fanciful today, but the uniforms need of a revamp, too! Fiji is such a colourful exuberant beautiful country, that the uniforms somewhat do not reflect that to me :O.
I would not hesitate flying with Fiji Airways again.
"Fiji Time" got under mi skin, and even over it. Bulla Vinaka!
The outbound flight was overnight, and the plane was one of those older ones with ceiling drop TVs and small seats. Nothing to complain, as this happens often with many overnight flights from humble international airlines.
My return flight took place during the day, and the plane was a modern one, with more spacious seats, individual TVs, and a good entertainment program - as good as any good airline.
The crew were lovely, smiley and helpful, although a bit distracted at times.
The food was dreadful both ways, with most things over-sugared, over-fatty, far from healthy.
The departure from Nadi was delayed for more than half an hour due to administrative paperwork! It was during the Christmas period, I guess many staff at the airport were on holidays, so that might be the reason. However, now that I think about it, and the only thing that comes to my mind is "Fiji Time" :D. It might not put it on your face if you have time-tight connecting flights on arrival and you have to change terminals.
They wanted customers to provide feedback before leaving the last flight, and the crew passed offering feedback forms. This puts a lot of pressure on customers, who might not be happy with the flight and/or the crew. Also, filling a form is the last thing you want to do on a flight when you are on holidays!
ROOM FOR IMPROVEMENT
= They need to reinvent their menu. That is a necessity. Also, it says a lot about an airline.
= They could easily offer electronic feedback forms. Include them in the entertainment menu, in flight information section. This system would collect more feedback, and more honest, from customers than the one now offered.
= Oh, just feeling a bit fanciful today, but the uniforms need of a revamp, too! Fiji is such a colourful exuberant beautiful country, that the uniforms somewhat do not reflect that to me :O.
I would not hesitate flying with Fiji Airways again.
"Fiji Time" got under mi skin, and even over it. Bulla Vinaka!
