Photo courtesy of the Hotel website.
I've been to a few hotels in Perth along the years, mostly for work purposes, and paid similar prices in some; comparing value for money, level of service, level of comfort, and styling of the rooms, the Promenade is in my list of happy and repeat, something that none of the others has achieved. You get the posh treatment without blowing up your budget. Here a wrap up of my experience
THINGS I LOVED
+ Very helpful polite staff at reception, concierge and cleaning. Some of them extremely friendly.
+ Great bedroom! Quiet, spacious, trendy, beautiful and very comfortable. I was upgraded to a room with spa-bath and Nestpresso machine, and I was in heaven!
+ Very good comfy mattress. Firm but not hard on the back.
+ The plush robes are fabulous!
+ Kettle and tea/coffee facilities in the room.
+ TV with plenty of national and international channels.
+ Great variety of quality toiletries and very good quality towels.
+ Very comfy table and chairs to work in my room.
+ Buffet breakfast at the in-house café. Pricey, but really good. They don't prepare coffee for you, but there is a decent coffee machine that prepares it for customers for free. A guy called Scott at the eggs cooking area went the long mile to please me and every other customer there!
+ The 200$ bond turned out to come handy. I ended dining and coffeing in the complex a lot, so I diverted all my expenditure in the complex to the Promenade. I got the remaining unused bond back before my departure.
+ Free general Crown Internet worked great, fast and no limit for browsing and general emailing and photo uploading. It demands re-login every hour or so, though.
THE SO-SO
> Location is a bit out of town. Nothing beside the Crown Complex, so if you want to shop around or have a coffee in a proper café, there is none but those of the different hotels in the complex. I had to take a taxi to the city, and Perth is not a cheap place for taxis.
> The pillows. Huge and soft, but not the best if you have neck and shoulder problems.
> The wardrobe is perhaps the biggest let down in the room. Not much space inside for a person, even less so for two, and not even a horse to put a big suitcase on in the corridor either.
> Small OK outdoor pool.
> Small crowded lobby and not specially charming, comfy or inviting.
> Ugly view from my room.
> The in-hotel café doesn't have breakfast a la carte. Proper coffee is paid separately.
> The guests' Internet didn't accept the correct login data I was giving. So I used the general Internet in the complex and was great. I took my own portable Wi-Fi hotspot for work and used that for work-related Interneting and mailing.
> Just one café in the building.
> No spa, beauty or hair salon. They are in the other Crown hotels, at a five-minute walk. At least the spa in the Twin Towers is overpriced for the services they offer; you will be paying mostly for the fab premises. Go elsewhere.
OVERALL
I loved this hotel!
