Satsam Chorten, Paro
Kingdom of Bhutan
Ph: 975-8-271277
Email: info@zhiwaling.com
The only Bhutan owned and operated 5-star hotel, Zhiwa Ling is a dream come true, because of its traditional architecture and craftsmanship, its facilities, the friendliness and care of their staff, and the quality of the service.
Just entering the place is like being part of the royal family because the hotel lobby is just like one of those palaces and temples that travellers visit in the country. A central inner courtyard with stunning (stunning with capitals) woodwork, paintwork, carving work, and the staff dressed in traditional costumes help you to realise that is a hotel like no other. Zhiwa Ling has a large wide garden area, with different blocks of grey stone where the rooms are located, tea and meditation houses, pond and seating areas around.
THE ROOMS
The rooms where we were placed were fantastic. A block has only six rooms, so they are large and spacious. Wooden floors, Bhutanese decorative elements and classy sober facilities, with huge comfortable beds and marble bathroom.
My suit was very spacious, elegant and classy, with a rear balcony facing a tranquil part of the gardens and very luminous during the day. This spot was delightful, really pretty and cozy (see the photo above), and very conducive to relaxation and meditation. The room was spotless clean and kept that way during my stay. I also loved the small seating area in the room (leather armchair, a two-seater couch, coffee table and floor lamp), and coffee facilities; perfect to unwind, read or have a chat. Free fast wi-fi always makes me happy.
RESTAURANT
The Hotel's Restaurant is spacious and very pleasant, not that imposing or posh, but the staff, the service and the food make for the rest. Their buffet breakfast is excellent. Everything there, even those things that seem to be very European or "imported", are locally produced, sourced and prepared. They are yummy, flavoursome and very fresh. I personally loved their Danish pastries, the mini-glasses of fruit yoghurt, and their omelettes, but everything I tried was great. The restaurant opens for breakfast at 6am, but only cold dishes are served until 7am. You can have breakfast delivered in your room for no extra charge. The hotel staff will knock on your door at your preferred time on the clock.
Dinner and lunch are served in the same restaurant. Their dinner setting changes from day to night, and the mood is more intimate and classy. They have a mix of international dishes very well cooked, with several options for entrée, main and dessert. The local staff are working hard to bring an à-la-carte menu in the future (perhaps already have it, I don't know), but I really liked everything I had and they serve decent portion sizes, especially important if you are back from trekking.
They had a good wine and spirits selection, but very expensive, more expensive than in Australia or UK. But hey, alcohol is not a necessity and if you cannot enjoy a dinner without a drink you probably have an alcohol problem :O.
SERVICE
If you want to experience what good service really is, go to Zhiwa Ling. I have been in many posh hotels in different countries, and this is the best service I have had so far. People seemed genuine, did not seem to be too pushy, too servant-like or too bothersome, they were very smiley and seemed to enjoy their job. Even the guys opening doors for you were lovely despite the task at hand, literally. I did not feel that, like in other hotels, things were done to get a tip. I hate that feeling and I get it often in many places, so it is great that these people made our stay so pleasant.
The manager of the hotel (a Kiwi, by the way!) comes out to receive visitors personally at the lobby, no matter a couple or a group. How special is that?!
THE SPA
The Spa is not very big but very pleasant, well organised, comfortable and with very kind staff. They specialise in massage, Bhutanese hot-stone baths and facial treatments. The girls are really lovely and I absolutely loved the soothing massage and facial I had there. They are really excited that you are visiting your remote country and are keen to talk and know everything about you and your country if you feel like having a chat.
EXTRA KUDOS
>> Meditation and Yoga areas in the garden.
>> Golf cars to move you around if you need them, day and night.
>> Money exchange service at reception.
>> An oversized umbrella is placed in the veranda by your door if the weather is rainy.
>> The boys opening the door were just gorgeous. They really look hot in the traditional dress. :O
MIND
# The hotel is a 25-minute drive from Paro city.
# Golf caddies are used to take your baggage in and out your room. The guys
have to take the bags on their shoulders to the upper floors as there
aren't lifts, so be mindful and don't carry too much stuff. If you do, you are visiting the wrong country. Also, think if you would
like to carry that sort of weight on your own shoulders.
# Alcohol is very expensive in the bar and restaurant.
# All the floors are floorboards. So every time you walk they crack. That is specially noticeable when you have people staying in the room above yours. The movement of two wheeled suitcases might sound like the end of the world or a bunch of noisy neighbours dancing flamenco. No, it is not the case, it is the flooring system and people leaving for an early flight.
# All the floors are floorboards. So every time you walk they crack. That is specially noticeable when you have people staying in the room above yours. The movement of two wheeled suitcases might sound like the end of the world or a bunch of noisy neighbours dancing flamenco. No, it is not the case, it is the flooring system and people leaving for an early flight.
IF THIS WERE MY HOTEL I WOULD....
>> Improve the lighting of the rooms, which is way too dim for people with poor sight, and not good for reading or opening the safe for example. I always carry a torch with me, but adding a more powerful lamp would easily solve the problem.
>> I couldn't find the heating/cooling air-con. I might be disguised and operated by the staff. I don't know. The floorboards and the stone walls contribute to the overall coldness of the rooms. Bhutan is in the Himalayas, so even in spring it is cold at night. Perhaps having portable good-quality heaters or a clearly signed system would be great.
>> I would remove the small carpets from the room as they don't have stoppers and, despite being beautiful, they can be a nuisance. Bigger ones or no one. My opinion.
>> The towel hanger and the bath were too high for me! I could not reach the hanger on my toes! This might be great for tall people, but for average sized women, is not! Perhaps I am not average :\
>> It would be great if the Spa offered a few more services for the ladies, like pedicure, manicure, and hairdressing.
>> It would be great having an ATM in the hotel
***
Visiting Zhiwa Ling is an experience in itself. This is not a luxury hotel in the strict sense of the word, but the luxury is being in that amazing country experiencing an eco-friendly sustainable hotel, the profits of which go to the locals. What is more, the hotel is stunningly beautiful and the staff really welcoming and warm. This is a kind of hotel you cannot visit elsewhere. Unique and unforgettable.
