2/05/2014

Dick Smith (Murray Street Mall, Perth WA)

Shop 110, 166-170 Murray Stret Mall
Perth Western Australia 6000
(08) 9218 8074
Hours:
   Mon- Thu: 9:00 AM - 5:30 PM
    Fri: 9:00 AM - 8:00 PM
    Sat 9:00- 5:00 PM
    Sun: 11:00 AM - 5:00 PM

This Dick Smith retailer is one of my favourite stops in the CBD to cater for my tech and gadget needs and replacements, which are quite needy. This small shop is located above the Woollies Supermarket and by the Red Dot Store, metres away form Myers and David Jones, a killer location that makes it a must stop is you work in Northbridge or happen to pass by.  

This shop is really small, with little space between aisles. Certainly, you won't find the variety of products and brands you find in the big store in the William St store. You don't come to this shop for fancy stuff, that is for sure. However, the shop caters for everything that is advertised in their catalogues, which is what attracts me to Dick Smith 99% of the times. They also have a good part of the shop devoted to those areas with  boring thingies that we all need: cables, switch boards, batteries, USBs, adaptors, gadgets sleeves, and other ugly trifle for your everyday needs. I find their selection of TV, laptops and phones decent for such a small shop.

I visit this shop more often that I would like to recognise. My experience has always been that it is  easier to find items from the catalogue here than in other shops, where a larger affluence of customers exhausts their stocks faster. It has happened to me several times going to the big store on William St, and being redirected here to find the last items of "whatever" available.

The staff have been hit and miss. I have found terrific guys,  who have advised me greatly when trying to purchase things, helping me to save a lot of money by just giving me the right advice. Other staff members, on the contrary, have ignored me, patronised me, being rude to me and misinformed me. The good thing is the staff changes a lot, so most of the time the people you find behind the counter are friendly and professional. Still, how much costs saying good morning or smiling to a customer? Am I from another planet?

The shop is usually quiet, but quite hectic at lunch time, with little staff to attend to so many people.