My experience with NA was good taking into account that his is a low-cost airline. It was a 4-hour flight, and the plane was as good as those I have frequently taken with Suiss or Luftansa, tiny space even in Business Class, therefore, nothing anybody in Australia would get excited about.
The flight was punctual regarding departure and arrival.
Like Jetstar they don't give you anything free, not food or water, but they sell some hot and cold snacks and drinks. They are dreadful and very expensive, so avoid. On the bright side of things, they allow you to take your own water and food aboard, so you don't need to buy anything unless you really want.
Some of the staff were really helpful and friendly, while others did their best not to interact with customers and, when they did, they were like robots and unhelpful. So I experienced both sides of the Norwegian coin.
The only in-flight entertainment was shown in those TVs that hang from the plane's ceiling -- a mix of cartoons and funny videos. Thank Gosh for my tablet.
Overall, Norwegian Airlines is good value for money. I would have paid way more for the same flight with a normal airline, get similar or identical seats, get (at best) a free snack and service would vary as well. So it was worth flying with Norwegian Airlines, despite some of the unfriendly staff being aboard with us humans. I will certainly fly with them again if the occasion arises.
Norwegian Airlines specializes in flights to/from Scandinavia, with regular inter-European flights and with some destinations in the USA as well.
